(It's also a good place to find out about airport issues, coronavirus travel guidelines and other advisories). To check about weather conditions along your route, visit your airline's travel alerts site. There's typically a deadline by which the flight must be rebooked While few carriers will offer meal or hotel vouchers in cases of inclement weather, some will issue weather waivers allowing passengers to rebook flights without penalty. What if my flight is canceled due to bad weather? Some airlines will work to get you on another flight with a different airline, Slotnick added, but not every airline has relationships with other carriers. Make your plans quickly: Airport hotels fill up quickly amid widespread delays and cancellations. Under most circumstances, carriers should provide vouchers for meals and hotels. Do it while you're in line to talk to an agent and take whichever option is available first.īut it could be much later than your original flight. You can still call if you're already at the airport. Even if you get sent to an automated system, it may have a call-back function. If that's not possible, call the airline. "It'll save you a lot of time and aggravation." "A lot of the time you can reschedule yourself on the flight of your choice" using the airline's app, said Slotnick. Time is of the essence, though, so be proactive. If you don't request a refund, the airline is responsible for getting you to your destination on the next available flight. "Whether you are entitled to a refund depends on many factors - including the length of the delay, the length of the flight and your particular circumstances," according to the DOT website, and is determined "on a case-by-case basis." What can I do if my flight is canceled? The Department of Transportation's website mandates airlines must also refund the cost of your ticket after a schedule change or significant delay, but the agency hasn't really defined what constitutes a "significant" delay. "If you'd rather take miles or a different flight, fine. "If you get canceled for any reason - you don't take your flight - they have to offer you a cash refund," Transportation Secretary Pete Buttigieg told NPR in September when the dashboard was unveiled. In the US, if a flight is canceled because of something that is the airline's fault - a mechanical issue or a staffing shortage - the carrier is required to get you on another flight or refund your ticket. The site's dashboard compares policies regarding rebooking, vouchers and complimentary ground transportation for major carriers. Department of Transportation has launched an Aviation Consumer Protection website that lets fliers know what they're entitled to when their flight is significantly delayed or canceled outright. What does the airline owe you if your flight is canceled? (FlightAware did not have data for Alaskan, Allegiant, Hawaiian, Spirit or Southwest Airlines.) 14 with a 22% delay rate, the worst of the top US carriers. The Department of Transportation doesn't have more current data but, according to FlightAware, American Airlines reported zero cancellations on Nov. Of the top 10 domestic airlines, Allegiant, JetBlue and Southwest Airlines had the worst records for on-time flights, based on the Bureau of Transportation Statistics' report for August 2022, the most recent data available. (Like CNET, The Points Guy is owned by Red Ventures.). Low-cost carriers have tighter margins with less slack, so, broadly speaking, you're more likely to face a delay, according to David Slotnick, senior aviation reporter for The Points Guy. Which US airlines are the worst about delays and cancellations? This month the US Department of Transportation announced that Frontier Airlines was one of six carriers - and the only domestic one - that would have to repay customers more than $600 million for flights that were delayed or canceled dating back to March 2020. No carrier is immune to delays and cancellations, especially during peak travel seasons, but some have better records than others. Nearly half (47%) of Americans plan to travel for Thanksgiving or Christmas, according to a report by PricewaterhouseCoopers, and close to half of those (46%) will be flying - a steady increase from 33% in 2020 and 40% in 2021.
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